This policy provides more detailed information about how Log Max processes customers’ personal data and encompasses all companies that are part of Komatsu Forest.
Privacy policy for the website
Purpose and scope
The purpose of this policy is to provide our current, past and future customers (hereinafter “customers” or “you”) with information about how and why we process your personal data, which personal data we process, how long they are kept and how you can request that your personal data be rectified or erased. This policy may be amended or updated at any time in order to meet the requirements of the applicable data protection legislation. The latest version of this policy is always available on our website.
Who is the controller?
Log Max AB (a Swedish legal entity with the company number 556069-9794) is the controller of the personal data we collect both online and offline.
How and on what basis do we process your personal data?
We are aware of and appreciate the trust you place in us when you provide us with your personal data, and we are keen to protect your privacy.
We will only process data and information about you when there is a legal basis for us to do so, and in general, we base our processing on a contractual obligation (our mutual agreement), your explicit consent, our legal obligations or a legitimate interest that remains following a legitimate interests assessment.
Personal data based on a contractual obligation (when we have entered into a mutual agreement) are processed in order to:
- provide you with products and services, including checking that you are entitled to certain purchases and services, and to offer you extended offers and experiences
- provide information about updates or changes concerning our products and services, including but not limited to changes to our terms and conditions and policies
- provide information about product development, such as to improve head performance, quality and safety
- inform you about new products, services and events
- evaluate and improve our offering and our communication with customers and stakeholders
- conduct market research
- be able to conduct analyses and customer profiling for ourselves and our selected suppliers
Personal data based on a legitimate interest (following a legitimate interests assessment also encompassing your interests and rights) are processed in order to:
- inform you about new products, services and events
- evaluate and improve our offering and our communication with customers and stakeholders
- conduct market research
- be able to conduct analyses and customer profiling for ourselves and our selected suppliers
In the cases mentioned above, personal data have been collected or voluntarily provided by you for the purpose of being able to send you information or quotations and/or to conduct surveys and/or analyses.
Personal data based on consent are processed in order to:
- inform you about new products, services and events
- conduct market research
- create still and/or moving images for use in our marketing
- be able to conduct analyses and customer profiling for ourselves and our selected suppliers
Personal data based on legal obligations are processed in order to:
- fulfil legal requirements or requests from authorities, such as obligations related to accounting or rules related to product liability and product safety.
Whenever possible, we strive to devise our services so that you can choose whether to share your personal data with us.
Log Max will only process personal data that are accurate, relevant and necessary in relation to the purpose for which they were collected. We try to anonymise your personal data if a function or service can be provided using anonymous data.
Which types of personal data do we collect?
You can provide us, our authorised dealers or contracted workshops and other third parties with your personal data when you use Log Max services or through other contact with Log Max, such as through our websites.
Such data can include:
- Your contact details (name, company, address, telephone number, e-mail address, etc.)
- Demographic information (age, gender, occupation, etc.)
- Personal information (date of birth, preferred means of contact, etc.)
- Machine information (model, serial number, date of purchase, service history, etc.)
- Information provided in conjunction with the purchase and use of our products and services (customer preferences and settings, purchase history, etc.)
- Automatically collected information, such as your IP address and associated information
The collection and use of logged data may be necessary in connection with technicians diagnosing and rectifying problems in the service and maintenance of machines as well as in administering Log Max warranty commitments or complying with legal requirements.
We are particularly cautious if and when we collect and process sensitive personal data, ensuring compliance with the applicable legal requirements.
Services provided by third parties
Log Max is not responsible for the collection or use of personal data in third-party applications or services and recommends that you carefully review the applicable terms and conditions. If you have any questions regarding a particular third party’s use of your personal data, please contact them directly.
How do we process personal data within and outside the EU/EEA?
Log Max processes personal data within the EU/EEA. In the event that any personal data are transferred to a country outside the concerned area, Log Max will ensure that there is a legal basis for the transfer in compliance with the applicable data protection legislation.
How can you stop our processing of your personal data?
In general, you can stop our processing of your personal data by updating your preferences, cancelling a particular service or withdrawing your consent to the concerned processing by e-mailing communications@logmax.com.
However, in general, unless pursuant to the applicable law, you may not object to the processing of your personal data as regards information we process in order to fulfil our legal obligations.
How long do we keep your personal data?
We only keep your personal data for as long as is necessary for the purpose for which the data were collected:
Contractual basis:
Throughout the term of the agreement and for up to 10 years after the agreement has been entered into in order to be able to fulfil our obligations under the agreement, including but not limited to being able to provide spare parts.
Legitimate interest:
Until the collected data have been analysed and processed following a mailing and/or completed survey, or generally for a maximum period of three years after contact has been established with a potential customer. The processing of data in the latter case is necessary to fulfil our and your legitimate interest to handle information and be given enough time to consider offers and possible business transactions.
Consent:
As long as the purpose for which the consent was given is valid, or until you withdraw your consent.
Legal obligations:
As stated in the provisions of each law and/or as per official decisions, including those of courts.
How do we ensure the quality of the data we collect?
When we process your personal data, we strive to ensure that they are accurate and current, and we erase or rectify personal data that are inaccurate or incomplete. More information about your rights to ensure the accuracy of the personal data we store can be found in the last section of this policy.
How might we share the information?
Log Max may, in order to fulfil our obligations to our customers and other stakeholders, share your personal data with third parties, such as dealers, suppliers and contracted workshops.
We may also share your personal data with an authority if we are legally obligated to do so, or if you have agreed that we are to do so.
To the extent that such sharing occurs, Log Max has taken all reasonable legal, technical and organisational measures to protect your personal data from unintentional or unlawful destruction, unintentional loss or modification, unauthorised disclosure or access and any other unlawful forms of processing.
How are your data handled for marketing purposes?
We can provide you with information about new products, services, events or similar marketing activities. If you would like to unsubscribe from a particular mailing or similar communication, follow the instructions in the concerned communication.
We will not sell your personal data to third parties, and we do not share your personal data with third parties for their marketing purposes.
How do we handle personal data on our websites and in cookies?
When you visit Log Max websites and social media channels, or if you open or click our digital communications, we (or third parties) may automatically collect information and data about you through cookies or similar technologies. These data are primarily of a statistical nature but may also include your IP address and related data.
Log Max does not use cookies to identify you personally or to store your information unless you provide consent and choose to register your contact details, such as name, address, e-mail address and company, in one of our online forms. In this case, you can withdraw your consent at any time by emailing info@logmax.com.
Your right to access, rectification and erasure
Under the general data protection regulation (GDPR), you have certain rights regarding how Log Max processes your personal data.
You have:
- the right to access your personal data that we process
- the right to rectification
- the right to erasure (“the right to be forgotten”)
However, there may be legal obligations that prevent us from immediately erasing some of your personal data. In these cases, we can block the information we are obliged to keep from being used for purposes other than fulfilling those legal requirements.
You have:
- the right to restrict our processing of your personal data
- the right to portability
In certain circumstances, you can request that your personal data be transferred from us to another company, authority or organisation.
You have:
- the right to object to the processing of your personal data on the basis of a legitimate interest.
- the right to withdraw your consent.
You also have the right to complain about the processing of your personal data to the supervisory authority, which in the case of Sweden is the Swedish Authority for Privacy Protection (IMY).
Should you wish to contact us regarding our handling of your personal data, you are welcome to do so by emailing us at info@logmax.com or writing to us at Log Max AB, Stationsvägen 12, SE-770 13 Grangärde, SWEDEN.