As a reliable partner who listens to its customers, we offer you professional assistance so that you can focus on your special expertise, profitable harvesting.
Serviceability is one of the key issues that determine productivity. Log Max harvesting heads are easily accessed for service through the large tilt open cover, which requires no tools to access or open.
When ordering a Log Max Head, a set of customized service tools is included, as well as a product manual containing maintenance guide, troubleshooting guides and a complete spare parts list.
To keep service to a minimum, all Log Max heads are tested and fine-tuned at the factory before delivery. All head functions are tested according to carefully established protocols.
When in need of technical support, Log Max offers a team of specially trained service personnel. It is important to Log Max that our customers feel confident when contacting our technicians, to provide the best solutions to succeed both in their work and production.
Log Max uses control system simulators to guide customers with step by step troubleshooting, but also offer on-site support when needed.
Log Max offers technical training on all Log Max harvesting heads and control systems. The training sessions have both theoretical and practical elements. The training is individually adapted to suit the customer’s needs. On-site training can be helpful because it will allow our team to gain better knowledge of how the customer’s machine works in their environment.